راحة اليفك هي هدفنا .. ♥

Return or exchange and delivery policy

• The customer has the right to return and replace the order in the event that it has not been opened and is in its original condition and has not been completely tampered with. Return for a period of 3 days, and replacement within 7 days, and the customer shall bear all shipping costs incurred in that.

• The customer has the right to cancel the order, but the shipping amount will be deducted if the order is executed.

• In the event that the customer receives a damaged product or contains a manufacturing defect, he has the right to replace it with the same product or compensate for its value, provided that the product is returned to us.

• The customer must verify the entered address and contact number well, as this is his own responsibility, or if the recipient is another person, he must put a correct address and number, or the customer will bear the costs of re-shipping again.

• Shipping within the borders of Riyadh is done through (Barq company only) and the customer can postpone his request, but he must inform us before executing the order via WhatsApp directly after the request or before execution, and when the customer chooses any other company for delivery inside Riyadh, it is modified directly to Barq.

• In the event that the customer refuses to receive the order or desires to replace or return the products, he shall bear the shipping costs incurred, even if it includes free shipping. The shipping amount is deducted from the value of the order.

• For orders inside Riyadh, they are delivered within one to 4 working days, and for requests to the rest of the Kingdom’s cities, according to the shipping company chosen by the customer, provided that it does not exceed 15 working days. Also, the period depends on the fact that the working days do not coincide with official holidays for the delivery companies.

• In the event that the shipping company delays more than 15 working days, a complaint is raised to the shipping company chosen by the customer, and in the event that the user is not satisfied with the outcome of handling the complaint, or if 10 days have passed and the complaint has not been resolved, the complaint can be escalated to the Communications and Information Technology Commission.

• Refunds are made according to the customer’s payment method, and the recovery period varies according to the bank’s or electronic payment broker’s policies.

• When choosing the Barq Delivery Company (Riyadh), the location is automatically sent to the Barq Company, which was specified by the customer on the order completion page, and delivery is often done on the same day or the day after it, depending on the time and working conditions.

In the event that the company’s representative arrives at the customer’s house and the response is not received (the receipt code is obligatory), he waits half an hour, after which the request will be returned to us with other fees (Barq delivery company policy). And when you do not want to pay the fees again, the order can be received from our warehouse in Riyadh only in the Al-Taawun neighborhood.

• Our customers in Riyadh, in the event of a desire to postpone the delivery time at certain times, we hope that you will contact us on WhatsApp immediately after completing the order or before issuing the bill of lading or the representative leaving, otherwise a new delivery fee will be paid to the company, and when you do not want to pay the fees again, the order can be received From our warehouse in Riyadh only in Al Taawun district.

• Delivery times in Riyadh are from 2 pm to 10 pm.

• Clothes, cloth and cotton products, scratchers, collars and toys are not exchanged or returned to keep your pet safe.

• In the event that the customer refuses to receive the store, the store has the right to cancel the order after deducting the shipping and delivery fees.

• In the event that a wrong product arrives to you, our store is responsible for all shipping and replacement costs, knowing that we photograph every order before sending it.

• In the event that there are damages to some products from the shipping companies, please photograph the shipment with the bill of lading and the damage clearly so that the shipping company can be contacted and compensation requested for the customer. This is mandatory to request compensation, because we cannot file a complaint without proof.

• The establishment has the right to change the shipping company according to the working conditions and the number of kilowatts.

• The institution is not responsible for the delay of shipping companies, and the approximate duration of each company must be read and the choice is the responsibility of the customer.

• Shipping costs are variable and not fixed according to shipping companies, duration, weight and value-added tax

• In the event that the customer receives a free gift from us, he cannot convert it into cash.

• The institution has the right to change some policies without prior notice according to work conditions and without prior notice.